Frequently Asked Questions
If your question isn’t answered below, please contact us.
What is your COVID policy?
Here at the Union County Performing Arts Center (UCPAC), the health and safety of our
community–staff, touring artist partners, volunteers, and patrons–is our top
priority. The UCPAC has and will continue to follow the guidance of federal, state,
and local health officials. Please click here to review our COVID-19 policies which apply to ALL UCPAC shows.
Help! I can’t find my tickets. What should I do?
Don’t worry – we’re happy to help!
If you purchased your tickets in-person at our Box Office, please stop in with your government issued ID and we will be able to assist you.
If you purchased your tickets online through our website, please call the Box Office and let us know the last name on the order, and we will be able to resend them to you.
IMPORTANT: Before you call, please note that the email with your tickets comes from our ticketing system, eTix – not UCPAC. The email will come from this address: email@example.com. Please search for that email address in your Inbox and Junk/Spam folders before you reach out to us. If you still can’t find your tickets, please give us a call and we’ll be glad to assist you.
Please note: If you did not purchase your tickets through our Box Office or ucpac.org, we will, unfortunately, not be able to help, and you will need to reach out to the person or website you bought your tickets from for assistance.
How can I purchase tickets from UCPAC?
1. Online – Shop for tickets to upcoming performances from our official website – 24 hours a day, seven days a week.
2. By Phone – Call our box office during our regular hours (see below) at (732) 499-8226 to speak to an associate and place your order.
3. In Person – Stop by our box office (located at 1601 Irving Street in Rahway, New Jersey) to order directly from our ticketing staff.
What are the regular box office hours at UCPAC?
- 10:00 am – 5:00 pm
- 10:00 am – 5:00 pm
- 10:00 am – 5:00 pm
- 10:00 am – 5:00 pm
The box office is open two hours prior to every Main Stage performance and an hour prior to Hamilton and Loft performances. Please note: if you are purchasing tickets on the day of an event, online sales end one hour prior to the performance. All purchases must be processed through the UCPAC box office either over the phone or in person after that time.
Please note: Major holidays may impact these hours.
What methods of payment can I use to purchase my tickets?
UCPAC accepts payments in the form of cash, American Express, Visa, MasterCard and Discover cards, and UCPAC gift certificates, which can be purchased at our Box Office or online.
Please check your order carefully before finalizing your purchase, as there are no refunds or exchanges. Seats cannot be reserved without payment.
What is the UCPAC’s policy on exchanging or refunding tickets?
The UCPAC has a strict NO REFUND, NO EXCHANGES policy. All sales are final. We will consider exchanges only in cases where the patron wishes to change his/her specific seat, or if there are multiple dates for a performance and the patron can’t make their selected date. However, we will NOT consider exchanges between different shows and will NOT consider tickets purchased for one particular show as credit towards another. Refunds can ONLY be issued if a show has been canceled, and at NO other time.
I’m ordering online, and I can’t choose my seats. Why?
If you’ve only been given an option to choose a number of tickets rather than choose seats from a seating chart, the show you’ve selected is general admission. That simply means that you may sit in any open seat once you arrive at the theater. Arrive early if you’re looking for front row! Though there is no seat selection prior to the show, house managers will ensure that patrons needing accessible seating will be accommodated on the night of the event.
What are my options for accessible seating?
All of the UCPAC’s event spaces have sections designated as accessible seating, with tickets available for purchase through the Box Office. For events with assigned seating, please call (732) 499-8226, and our associates can assist with your purchase.
Main Stage: Seats L 27-33, P 27-33, and L28-34 allow for wheelchair parking between the rows, which are spaced accordingly. At the same time, companion seats can be purchased within those rows, and both patrons will be seated directly next to each other. So, if one wheelchair space and one companion seat are needed, for example, any two seats next to each other in those rows can be purchased. There are also a number of accessible aisle seats within the orchestra itself, which patrons can transfer into.
Hamilton Stage: Wheelchairs can be seated in front of left row B, seats 1, 3, 5, 7, and 9. Left Row K, seats 1 and 3 are removable seats. All seats in Box A and Box B are also removable chairs.
If an event is General Admission, meaning “first come, first served” seating, please plan to arrive 45 minutes before event start time. Our House Associates will allow you early entry and will ensure that you have seats that match your needs.
UCPAC also offers sight, sound, and sensory accomodations.
Where can I find directions to each of the stages at UCPAC?
Visit our Directions and Parking page for detailed information on available downtown parking spaces and directions to each of our venues.
I’m planning on bringing my child to a performance — what should I do to prepare?
Please note: all patrons must have a ticket to enter the theater, regardless of age. Not all events are suitable for children. The UCPAC staff is more than happy to accommodate for any strollers, carriers, or bags you may need to bring on the day of the performance – just ask! We can stow them for you and your child until the end of the performance. Discount tickets for infants (one year old or younger) may also be available for select performances. Please contact our box office for further information and any questions you may have regarding preparation for the day of a show.
Are there any discounts or group rates?
Yes! To view all of the discounts UCPAC currently has to offer, please visit our Group Sales & Discounts page. You may also contact our box office during regular hours to request further information on which events our discounts may be applied to. Please note: discounts are not retroactive and cannot be combined. There is limited seating availability for select discounts.
Are there any community outreach programs at UCPAC?
Yes! UCPAC offers discounted and/or guest tickets to support community organizations and their efforts to make the arts accessible to everyone. If you are a member of a non-profit 501(c)(3) organization with clients or members who might benefit from attending a performance at UCPAC, you may be eligible to participate in our Community Outreach Program. Please contact our Box Office for further information.
Where can I find seating charts for each space at UCPAC?
The UCPAC campus includes four performance spaces: Main Stage, Hamilton Stage, The Loft, and the Fazioli Room. Each space has its own seating layout and accommodations specific to the stage. To view all of our seating charts, click here.
What is your latecomer seating policy?
To avoid disturbing both the event performers and other theater patrons, latecomers will be seated at the discretion of theater management. We encourage all patrons to arrive to the venue at least thirty minutes prior to showtime to accommodate for traffic, parking, and/or weather. If you have any questions about the late seating policy for a specific show, please feel free to call our box office on the day of that performance.
What is the inclement weather policy at UCPAC?
UCPAC does not close for inclement weather. When the decision is made for a performance to go on for a questionable date, the “no refunds or exchanges” policy stated at the time of sale remains in full effect. In this event, please plan to leave home early and travel carefully!
I’ve lost an item at a show I recently attended — what do I do?
Call the UCPAC box office at (732) 499-8226 for information on our lost and found items.
May I bring my own food and beverages to a UCPAC performance, or do you sell refreshments and alcohol?
Food and beverages purchased off-premises are not permitted at any of our performance venues. Small snack foods and assorted beverages (including water, soda, coffee/tea, beer, wine, and On The Rocks pre-made cocktails) are readily available for purchase at our Café Bar and concessions. Performance-specific additions and omissions to our menu may be requested by a performance group to better tailor to our audiences. Please note that state-issued identification is required of anyone purchasing or consuming alcoholic beverages.
What is UCPAC’s photo policy?
The use of flash photography, cameras, camera phones or recording devices is strictly prohibited at all performances unless otherwise stated.
Is there a UCPAC email list I can subscribe to?
Yes! As an email subscriber, you’ll receive insider information on future events, weekly updates to our lineup, special ticket offers and discounts, and advance-purchase notices before the general public. Join Now!
How does UCPAC use the information I give when purchasing tickets?
Names, addresses, and phone numbers are required of all ticket buyers to verify payment and to provide a form of contact in the event of a cancellation. Ticket buyers are automatically subscribed to our mailing list and may receive information about upcoming performances. You may opt out of this list at any time.
Your privacy is a top concern of ours which is why we never share your information with vendors, producing agents, or 3rd party organizations.
Can I donate to UCPAC?
Yes! Did you know that ticket sales only cover half the cost of our productions? In order to continue our mission as a regional destination for art and culture, UCPAC relies on friends and supporters like you to make the generous contributions that allow us to continue to bring a variety of arts programming to the general public. Please consider adding a donation to your ticket order to show your support for UCPAC or donate today!
Do you sell gift certificates?
Yes, we do! UCPAC gift certificates are available in denominations of $25, $50 and $100 and can be purchased online or in-person at our Box Office.