Frequently Asked Questions

How is the UCPAC responding to the Covid-19 pandemic?

We have been in contact with our local, state, and federal authorities regarding COVID-19. Our top priority is the health, safety, and comfort of our patrons and staff, which is why we have implemented several new cleaning and operations protocols to ensure that our patrons and staff are safe.​ Additionally, we are very lucky here at the UCPAC because our Main Stage theater, which dates back to 1928, has a clean air air conditioner, meaning the air in our theater is not recycled air which greatly reduces the chance of Covid-19 particles spreading through the air.

Precautions that we have taken to mitigate any Covid-19 risk to our staff, performers, and patrons include:

  • Reducing our building capacity even below the guidelines set by Governor Murphy
  • Mandating masks for all staff and patrons
  • Providing hand sanitizers in key areas and by entrances/exits
  • Stocking face masks for patrons who forget, misplace, and/or break their own
  • Taking temperatures for all indoor events and denying entry to any persons with a temperature of 100.4 or more
  • Contactless ticketing
  • Reduced sale of concessions
  • Socially distanced seating for all shows including general admission shows
  • Removal of intermission as well as opening the house at the same time as the lobby to reduce crowding in the lobby
  • Increasing the house lights for better visibility and therefor less chance of accidental contact
  • Prohibiting backpacks and large purses
  • Enhanced and more frequent cleaning and sanitzation of our spaces with special focus paid to high touch areas

What can we all do to minimize the risk and ensure the safety of ourselves and others?

  • Wash and sanitize your hands regularly with antibacterial soap.
  • Cover your mouth and nose when coughing or sneezing.
  • Avoid touching your face; especially your nose, mouth, and eyes.
  • Do not attend a performance if you are not feeling well and/or are exhibiting symptoms such as fever, cough, or shortness of breath.
  • Stay informed, visit the World Health Organziations Website, HERE.

Patrons who are not feeling well and/or are exhibiting symptoms such as fever, cough, or shortness of breath are strongly encouraged to not attend our programs and should call the Box Office prior to the even date/time at (732) 499-8226 during normal operating hours to discuss options.

How can I purchase tickets from UCPAC?

1. Online – Shop for tickets to upcoming performances from our website – 24 hours a day, seven days a week.

2. By Phone – Call our box office during our regular hours (see below) at (732) 499-8226 to speak to an associate and place your order.

3. In Person – Stop by our box office (located at 1601 Irving Street in Rahway, New Jersey) to order directly from our ticketing staff.

What are the regular box office hours at UCPAC?

Monday
Closed
Tuesday
10:00 am – 5:00 pm
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed
Sunday
Closed

The box office is open two hours prior to every Main Stage performance and an hour prior to Hamilton and Loft performances. Please note: if you are purchasing tickets on the day of an event, online sales end one hour prior to the performance. All purchases must be processed through the UCPAC box office either over the phone or in person after that time.

What methods of payment can I use to purchase my tickets?

UCPAC accepts payments in the form of cash, checks (with ID), American Express, Visa, MasterCard and Discover cards, and gift certificates.


 

Please check your order carefully before finalizing your purchase, as there are no refunds or exchanges. Seats cannot be reserved without payment.

What is the UCPAC’s policy on exchanging or refunding tickets?

The UCPAC has a strict NO REFUND, NO EXCHANGES policy. All sales are final. We will consider exchanges only in cases where the patron wishes to change his/her specific seat, or if there are multiple dates for a performance and the patron can’t make their selected date. However, we will NOT consider exchanges between different shows and will NOT consider tickets purchased for one particular show as credit towards another. Refunds can ONLY be issued if a show has been canceled, and at NO other time.

I’m ordering online, and I can’t choose my seats. Why?

If you’ve only been given an option to choose a number of tickets rather than choose seats from a seating chart, the show you’ve selected is general admission. That simply means that you may sit in any open seat once you arrive at the theater. Arrive early if you’re looking for front row! Though there is no seat selection prior to the show, house managers will ensure that patrons needing accessible seating will be accommodated on the night of the event.

What are my options for accessible seating?

All of the UCPAC’s event spaces have sections designated as accessible seating, with tickets available for purchase through the box office. For events with “Assigned Seating,” please call (732) 499-8226, and our associates can assist with your purchase.

Main Stage: Seats L 27-33, P 27-33, and L28-34 allow for wheelchair parking between the rows, which are spaced accordingly. At the same time, companion seats can be purchased within those rows, and both patrons will be seated directly next to each other. So, if one wheelchair space and one companion seat are needed, for example, any two seats next to each other in those rows can be purchased. There are also a number of accessible aisle seats within the orchestra itself, which patrons can transfer into.

Hamilton Stage: Wheelchairs can be seated in front of left row B, seats 1, 3, 5, 7, and 9. Left Row K, seats 1 and 3 are removable seats. All seats in Box A and Box B are also removable chairs.

 If an event is “General Admission,” meaning “first come, first served” seating, please plan to arrive 45 minutes before event start time. Our House Associates will allow you early entry and will ensure that you have seats that match your needs.

Where can I find directions to each of the stages at UCPAC?

Visit our Directions and Parking page for detailed information on available downtown parking spaces and directions to each of our venues.

I’m planning on bringing my child to a performance — what should I do to prepare?

Please note: all patrons must have a ticket to enter the theater, regardless of age. Not all events are suitable for children. The UCPAC staff is more than happy to accommodate for any strollers, carriers, or bags you may need to bring on the day of the performance – just ask! We can stow them for you and your child until the end of the performance. Discount tickets for infants (one year old or younger) may also be available for select performances. Please contact our box office for further information and any questions you may have regarding preparation for the day of a show.

Are there any discounts or group rates?

Yes! To view all of the discounts UCPAC currently has to offer, please visit our page on packages and promotions. You may also contact our box office during regular hours to request further information on which events our discounts may be applied to. Please note: discounts are not retroactive and cannot be combined. There is limited seating availability for select discounts.

Are there any community outreach programs at UCPAC?

Yes! UCPAC offers discounted and/or guest tickets to support community organizations and their efforts to make the arts accessible to everyone. If you are a member of a non-profit 501(c)(3) organization with clients or members who might benefit from attending a performance at UCPAC, you may be eligible to participate in our Community Outreach Program. Please contact our box office for further information.

Where can I find seating charts for each space at UCPAC?

The UCPAC campus includes four performance spaces: Main Stage, Hamilton Stage, The Loft, and the Fazioli Room. Each space has its own seating layout and accommodations specific to the stage. To view all of our seating charts, click here.

What is your latecomer seating policy?

To avoid disturbing both the event performers and other theater patrons, latecomers will be seated at the discretion of theater management. We encourage all patrons to arrive to the venue at least thirty minutes prior to showtime to accommodate for traffic, parking, and/or weather. If you have any questions about the late seating policy for a specific show, please feel free to call our box office on the day of that performance.

What is the inclement weather policy at UCPAC?

UCPAC does not close for inclement weather. When the decision is made for a performance to go on for a questionable date, the “no refunds or exchanges” policy stated at the time of sale remains in full effect. In this event, please plan to leave home early and travel carefully!

I’ve lost an item at a show I recently attended — what do I do?

Call the UCPAC box office at (732) 499-8226 for information on our lost and found items.

What policies does UCPAC have in regards to bringing food to a show, taking photos, etc.?

Food and beverages purchased off-premises are not permitted at any of our performance venues. The use of flash photography, cameras, camera phones or recording devices is strictly prohibited at all performances unless otherwise stated. Small snack foods and assorted beverages (including water, soda, coffee/tea, beer, wine, etc.) are readily available for purchase at our concessions bars and café. Performance-specific additions and omissions to our menu may be requested by a performance group to better tailor to our audiences. Please note that state-issued identification is required of anyone purchasing or consuming alcoholic beverages.

Is there a UCPAC email list I can subscribe to?

Yes! As an e-mail subscriber, you’ll receive insider information on future events, weekly updates to our lineup, special ticket offers and discounts, and advance-purchase notices before the general public. Join Now!

How does UCPAC use the information I give when purchasing tickets?

Names, addresses, and phone numbers are required of all ticket buyers to verify payment and to provide a form of contact in the event of a cancellation. Ticket buyers are automatically entered on the mailing list and may receive information about upcoming performances. You may opt out of this list at any time.

Your privacy is a top concern of ours which is why we never share your information with vendors, producing agents, or 3rd party organizations.

Is there a donation program at UCPAC?

Yes! Did you know that ticket sales only cover half the cost of our productions? In order to continue our mission as a regional destination for art and culture, UCPAC seeks collaborative partnerships. We rely on friends and supporters to make the generous contributions that allow us to continue to bring a variety of arts programming to the general public. Consider adding a donation to your order to show your support for UCPAC! Click here to view our page on donating.