Frequently Asked Questions

How is the UCPAC responding to the Covid-19 pandemic?

Updated: October 27th, 2021

Here at the Union County Performing Arts Center (UCPAC), the health and safety of our
community–staff, touring artist partners, volunteers, and patrons–is our top
priority. The UCPAC has and will continue to follow the guidance of federal, state,
and local health officials. Effective with events that take place on or after September 25, 2021 the following COVID-19 policies will apply to ALL UCPAC shows:

ALL PATRONS 12 AND OVER MUST SHOW PROOF OF EITHER FULL
VACCINATION OR A NEGATIVE COVID-19 TEST TAKEN WITHIN 72
HOURS OF ENTRY.

● You are considered “fully vaccinated” at least two weeks following either
a second dose of the Pfizer or Moderna vaccine, or a single dose of the
Johnson & Johnson vaccine.
● Patrons over 18 will need to present an ID matching the name on their
vaccine documentation. Acceptable methods for providing proof of
COVID-19 vaccination include:
○ Docket App
○ CDC Vaccination Card
NYC Excelsior Pass
● We will accept either a negative rapid antigen test or PCR test as proof of
testing results. No antibody test results will be accepted.
● Paper or digital copies are acceptable

Negative test results are not required for patrons under 12 years of age

ALL PATRONS ARE REQUIRED TO WEAR MASKS AT ALL TIMES
WHILE IN THE THEATRE, EXCEPT WHILE ACTIVELY EATING OR DRINKING.

*Masks are not required for patrons under 2 years of age


ADDITIONAL PRECAUTIONS

  • All staff and volunteers of the UCPAC are fully vaccinated and will wear masks at all times during shows.
  • Sanitizing stations throughout the theater
  • We recently completed an extremely comprehensive overhaul of our state-of-the-art HVAC system
  • Thorough cleaning and disinfecting of the theatre before all performances

PLEASE STAY HOME IF YOU ARE FEELING SICK.

If you feel sick, have a fever, or are experiencing any COVID-19 symptoms, we
ask that you make your health, and the health of others, a priority by staying
home. There will be other shows when you’re feeling better.

IF YOU’RE UNABLE TO JOIN US….

Patrons who cannot provide proof of COVID-19 vaccination or a negative test
upon arrival to the venue will not be granted entry. We are offering enhanced
return, exchange, or credit policy for ticket holders who may be ill or who
may be concerned about personal safety.
We want to thank each of our supporters for the enthusiasm that you bring to
the safe return of live events at UCPAC and elsewhere in our community!

Please do not hesitate to reach out via email if you need additional clarification or do not see your specific question answered above, boxoffice@ucpac.org

*These policies are subject to change at any time. Please continue to check
back here for updated policies before you arrive at the venue for your show
.


If you received the vaccine outside the U.S., you must have an official
immunization record that includes:
○ First name and last name
○ Date of birth
○ Vaccine product name (only vaccines authorized by the WHO are
acceptable)
○ Date(s) administered
○ Site where the vaccine was administered, or name of the person
who administered it

How can I purchase tickets from UCPAC?

1. Online – Shop for tickets to upcoming performances from our website – 24 hours a day, seven days a week.

2. By Phone – Call our box office during our regular hours (see below) at (732) 499-8226 to speak to an associate and place your order.

3. In Person – Stop by our box office (located at 1601 Irving Street in Rahway, New Jersey) to order directly from our ticketing staff.

What are the regular box office hours at UCPAC?

Monday
Closed
Tuesday
10:00 am – 5:00 pm
Wednesday
10:00 am – 5:00 pm
Thursday
10:00 am – 5:00 pm
Friday
10:00 am – 5:00 pm
Saturday
Closed
Sunday
Closed

The box office is open two hours prior to every Main Stage performance and an hour prior to Hamilton and Loft performances. Please note: if you are purchasing tickets on the day of an event, online sales end one hour prior to the performance. All purchases must be processed through the UCPAC box office either over the phone or in person after that time.

What methods of payment can I use to purchase my tickets?

UCPAC accepts payments in the form of cash, checks (with ID), American Express, Visa, MasterCard and Discover cards, and gift certificates. 

Please check your order carefully before finalizing your purchase, as there are no refunds or exchanges. Seats cannot be reserved without payment.

What is the UCPAC’s policy on exchanging or refunding tickets?

The UCPAC has a strict NO REFUND, NO EXCHANGES policy. All sales are final. We will consider exchanges only in cases where the patron wishes to change his/her specific seat, or if there are multiple dates for a performance and the patron can’t make their selected date. However, we will NOT consider exchanges between different shows and will NOT consider tickets purchased for one particular show as credit towards another. Refunds can ONLY be issued if a show has been canceled, and at NO other time.

I’m ordering online, and I can’t choose my seats. Why?

If you’ve only been given an option to choose a number of tickets rather than choose seats from a seating chart, the show you’ve selected is general admission. That simply means that you may sit in any open seat once you arrive at the theater. Arrive early if you’re looking for front row! Though there is no seat selection prior to the show, house managers will ensure that patrons needing accessible seating will be accommodated on the night of the event.

What are my options for accessible seating?

All of the UCPAC’s event spaces have sections designated as accessible seating, with tickets available for purchase through the box office. For events with “Assigned Seating,” please call (732) 499-8226, and our associates can assist with your purchase.

Main Stage: Seats L 27-33, P 27-33, and L28-34 allow for wheelchair parking between the rows, which are spaced accordingly. At the same time, companion seats can be purchased within those rows, and both patrons will be seated directly next to each other. So, if one wheelchair space and one companion seat are needed, for example, any two seats next to each other in those rows can be purchased. There are also a number of accessible aisle seats within the orchestra itself, which patrons can transfer into.

Hamilton Stage: Wheelchairs can be seated in front of left row B, seats 1, 3, 5, 7, and 9. Left Row K, seats 1 and 3 are removable seats. All seats in Box A and Box B are also removable chairs.

 If an event is “General Admission,” meaning “first come, first served” seating, please plan to arrive 45 minutes before event start time. Our House Associates will allow you early entry and will ensure that you have seats that match your needs.

Where can I find directions to each of the stages at UCPAC?

Visit our Directions and Parking page for detailed information on available downtown parking spaces and directions to each of our venues.

I’m planning on bringing my child to a performance — what should I do to prepare?

Please note: all patrons must have a ticket to enter the theater, regardless of age. Not all events are suitable for children. The UCPAC staff is more than happy to accommodate for any strollers, carriers, or bags you may need to bring on the day of the performance – just ask! We can stow them for you and your child until the end of the performance. Discount tickets for infants (one year old or younger) may also be available for select performances. Please contact our box office for further information and any questions you may have regarding preparation for the day of a show.

Are there any discounts or group rates?

Yes! To view all of the discounts UCPAC currently has to offer, please visit our page on packages and promotions. You may also contact our box office during regular hours to request further information on which events our discounts may be applied to. Please note: discounts are not retroactive and cannot be combined. There is limited seating availability for select discounts.

Are there any community outreach programs at UCPAC?

Yes! UCPAC offers discounted and/or guest tickets to support community organizations and their efforts to make the arts accessible to everyone. If you are a member of a non-profit 501(c)(3) organization with clients or members who might benefit from attending a performance at UCPAC, you may be eligible to participate in our Community Outreach Program. Please contact our box office for further information.

Where can I find seating charts for each space at UCPAC?

The UCPAC campus includes four performance spaces: Main Stage, Hamilton Stage, The Loft, and the Fazioli Room. Each space has its own seating layout and accommodations specific to the stage. To view all of our seating charts, click here.

What is your latecomer seating policy?

To avoid disturbing both the event performers and other theater patrons, latecomers will be seated at the discretion of theater management. We encourage all patrons to arrive to the venue at least thirty minutes prior to showtime to accommodate for traffic, parking, and/or weather. If you have any questions about the late seating policy for a specific show, please feel free to call our box office on the day of that performance.

What is the inclement weather policy at UCPAC?

UCPAC does not close for inclement weather. When the decision is made for a performance to go on for a questionable date, the “no refunds or exchanges” policy stated at the time of sale remains in full effect. In this event, please plan to leave home early and travel carefully!

I’ve lost an item at a show I recently attended — what do I do?

Call the UCPAC box office at (732) 499-8226 for information on our lost and found items.

What policies does UCPAC have in regards to bringing food to a show, taking photos, etc.?

Food and beverages purchased off-premises are not permitted at any of our performance venues. The use of flash photography, cameras, camera phones or recording devices is strictly prohibited at all performances unless otherwise stated. Small snack foods and assorted beverages (including water, soda, coffee/tea, beer, wine, etc.) are readily available for purchase at our concessions bars and café. Performance-specific additions and omissions to our menu may be requested by a performance group to better tailor to our audiences. Please note that state-issued identification is required of anyone purchasing or consuming alcoholic beverages.

Is there a UCPAC email list I can subscribe to?

Yes! As an e-mail subscriber, you’ll receive insider information on future events, weekly updates to our lineup, special ticket offers and discounts, and advance-purchase notices before the general public. Join Now!

How does UCPAC use the information I give when purchasing tickets?

Names, addresses, and phone numbers are required of all ticket buyers to verify payment and to provide a form of contact in the event of a cancellation. Ticket buyers are automatically entered on the mailing list and may receive information about upcoming performances. You may opt out of this list at any time.

Your privacy is a top concern of ours which is why we never share your information with vendors, producing agents, or 3rd party organizations.

Is there a donation program at UCPAC?

Yes! Did you know that ticket sales only cover half the cost of our productions? In order to continue our mission as a regional destination for art and culture, UCPAC seeks collaborative partnerships. We rely on friends and supporters to make the generous contributions that allow us to continue to bring a variety of arts programming to the general public. Consider adding a donation to your ticket order to show your support for UCPAC, or donate today!